Some times managers feel the need to really micromanage their employees every move as they make it. I saw this one manager watch every action of a procedure an employee was taking and literally spoke about every single step while the employee took it. The employee had to answer questions as well while he made each action. The employee was getting frustrated with his manager because this was happening in front of customers. However, the manager didn't care as he was seriously trying to ensure that the employee did every thing correctly. I was one of the customers that watched this and I laughed a little inside but understood the frustration and embarrassment the employee was dealing with. He was nervous as he tried to not make any mistakes. But in such a situation, that could be easy to do while someone is harping over everything you are doing while you are doing it, especially without saying anything positive when you have done a good job. But definitely made comments when actions were not being taken in the proper way as the manager would have done it.
Do you think that this manager was just ensuring good quality work or was being too obsessive over the employee's actions (those actions if wrongly done could have lead to customer dissatisfaction and harm)?
