Some times managers feel the need to really micromanage their employees every move as they make it. I saw this one manager watch every action of a procedure an employee was taking and literally spoke about every single step while the employee took it. The employee had to answer questions as well while he made each action. The employee was getting frustrated with his manager because this was happening in front of customers. However, the manager didn't care as he was seriously trying to ensure that the employee did every thing correctly. I was one of the customers that watched this and I laughed a little inside but understood the frustration and embarrassment the employee was dealing with. He was nervous as he tried to not make any mistakes. But in such a situation, that could be easy to do while someone is harping over everything you are doing while you are doing it, especially without saying anything positive when you have done a good job. But definitely made comments when actions were not being taken in the proper way as the manager would have done it.
Do you think that this manager was just ensuring good quality work or was being too obsessive over the employee's actions (those actions if wrongly done could have lead to customer dissatisfaction and harm)?
Once you get a job, you are responsible for all the things you do. It is obvious that a manager or the person in charge has to encourage their employees to do a good job. But I think there is a gap between trying to encourage someone and putting pressure on him in front of the costumers.
ReplyDeleteI really believe that an employee should feel free to choose how to do things in a responsibly way. The reason why, is because liberty is one of our unanileable rights. It is important to ensure good quality work, but that does not mean you have to follow every single actions of your employees. If they are efficient, let them do it their way.
I think the manager in this situation acted out of line even though he or she wanted to ensure the task was done in the correct manner. I feel the employee should have been coached in a far better manner being that there were customers in the store at the time. One never wants to be degraded in front of the customers because it comes off as if the job isn't o knowledge to the employee. What I would have done is physically helped my employee through the task which would have cut time, and informed he/she for future references
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ReplyDeleteThe manager was being to obsessive with the employees action. obviously the manager needs more classes on being a leader there is a time and place to judge your employees action but then again the employee has a brain and should know what to do on his job he wouldnt have got hired for no reason if he didnt know how to do the job. Very poor management on his be half.
ReplyDeleteThe manager was being too obessive over the employees action. When managers hire an employee they should trust that they are able to fulfill their duties. The fact that the manager is watching the employee every move and only giving feed back when the employee does something wrong is obessive. So therefore monitoring the employess should not be necessary.
ReplyDeleteIn my honest opinion I feel like this is a form of power abuse. A manager shouldn't feel the need to force his or herself upon a situation in an attempt to assure quality. It's demeaning and makes the organization look bad because if you don't believe in your employee then why did you hire him/her?
ReplyDeleteWhen hiring an employee a manager shouldn't watch their employee every move. The manager should trust their employees because they hired them and if the manager felt like they couldn't trust them fire the employee. If they manager is observing how the employee work day to day he should give the employee his space and not be all over the employee while is trying to work. The employee should be able to work in a comfortable work place and not be watch over like a little kid. The manager was trying to ensure the good quality work but he was being obsessive doing over the employee actions.
ReplyDeleteManagers at job want to make sure each employee knows what to do and what not to do in any and every situation, and they want employees ot be on their best behavior to guide them through customers that come-in. I understand managers are under pressure because I used to work at comcast and will hope to work for them in the future as well. The manager did that for the first two weeks and after that he allow us to do it by ourself and TRUST us working alone. In businesss, you have to develop "trust" with your employees each and every day. I understand you may be shaking deep down but being on their back all day is not going to mentally make them better for the next three, six, or a year for now. Managers shouldn't watch their employee's every move; they should allow them to work and serve customers to build trust within their company.
ReplyDeleteIn this particular situation, I do feel as if the manager was being a bit obsessive over the employee's actions. First off, there's a time for everything and the fact that he displayed these actions towards his employee in front of customers was not okay. I understand the manager wanting to make sure his employee was doing what is expected of him but something like that should have probably taken place during the training time for that specific job. To carry on like that in front of customers was not only inappropriate but the employee was put in a position where he was under extreme pressure and if the manager felt he needed to hoover over his employee, then perhaps the employee should not have been hired in the first place.
ReplyDeleteI can understand it could have lead to customer dissatisfaction or harm but if the manager didnt feel the employee was capable of doing the job they shouldnt have hired him/her. Personally, i would have been extremely annoyed. I hate being micromanaged. Its ok to check on the employee or go overlook what they are doing and how they are doing it ever so often but right over my shoulder, every move and to comment about every single thing im doing is a bit much. Also I dont think it is right to point out all the wrong steps or ways the employee is doing and not highlight the things he/she was doing well. That sounds like the person was being a jerk for no reason.
ReplyDeleteYou cannot judge a book by it cover. In this observation of a few minutes, it is hard to tell if this was a onetime thing or if this employee’s action from the past caused the manager to get directly involved because of higher management getting complaints. Whatever the reason it should be noted that the employee and the manager will cause this business to go out of business due to lack of trust and respect. When there is disconnection of trust and respect, there is a good chance that customers will not patronize that company and will take their money and spend it down the street to another business that displays confidence and trust in what they are doing.
ReplyDeleteI believe that employees should have some sort of freedom to do their job. In that particular situation the manager was being too strict with the employee and kind of embarrassing him in front of the customers. If employees have freedom to do their job without always being looked at by their managers it is possible that they could be less stressed and do their work more efficiently.
ReplyDeleteI understand that the manger wants his employees to do a good job at what they do, but I think he should have waited until the customers left then make sure the employee was doing their job. Not only does it makes the employee fustrated but it can aslo make the employee do bad do to the fact he is being pressured by the manager.
ReplyDeleteI believe that this manager was trying to ensure good quality work but was also too obsessive over the employee's ations. Honestly, this type of managing can not only bring nervousness but extreme aggravation and discouragement to employees. I beleive that there are many other ways for managers to successfully train and motivate their employees to reach a preferred level of proficiency in their work.
ReplyDeleteIn my opinion I believe that the manager was being too obsessive with this employee. Everyone who works on a job is capable of doing their job to the best of their ability without being watched on a consistent basis. The manager job is to make sure that the employees are doing their job and to handle any problems that might occur on the job. It is imperative that the managers have trust with the employees to do their job because everyone needs some space to work alone. However, there will be some times and circumstances where people will make mistakes while working and the manager will hold the employee accountable for their actions. When employees are being micromanaged on the job, they feel as if they do to work for their manager because it will annoy them.
ReplyDeleteI do believe that that all people should face these types of actions in the work place at some point in time at the work place, but if there is no positive reinforcement behind the action then it shouldn't be done. As the manager was looking over the waiters back it seems that he gave little to no advise to make the waiter a bettrer server; it just seemed that the manager was throughing his weight around on what seemed to him like the weakest worker. In turn those actions stunted his performance and what to him seemed like helping wound up doing more harm than good.
ReplyDeleteI believe this manager should have stood back and silently evaluated the employee from a distance perhaps. And later called the employee in to give them an analysis of their performance and what they can improve on. Clearly this sounds like the employee was new which leads me to wonder if the employee was trained properly or not.
ReplyDeleteI fell like the manager was trying to be to hard on them at the time. The manager could have watched them do the job and then if there were any mistakes made, corrected them in a respectful manner to be sure those same mistakes wont be made again.
ReplyDeleteTONJA BRYANT
ReplyDeleteHonestly, I feel the manager was being too obsessive! Whenever I'm in training for a new position, the trainer leads me through the process and tells/show me everything I need to know once. Once I have it, that's it. In my opinion, it doesn't matter how you do it, as long as you do it and it's correct. Also, with the trainer hovering over the employee like a hospital patient, that can draw up impatience and irritated customers. If I was in line and that was happening, I would rather the manager just take over and allow him to shadow. There's no use to for the manager to embarrass the employee.
I feel that this managers was too obsessive! In my opinion it's a bit childish and it's degrading the employee's intelligence. There is a way you can train a new employee but this is not the way to do it. This managers concept is just over the top crazy. I'm pretty sure if this manager was in this employee position he wouldnt want to be treated like this. If I was this manager I would treat others the way I wanted to be treated because all of this can come right back on this manager if he chooses to work for another company.
ReplyDeleteWhile I understand the importance of the manager watching the employee to ensure they were doing what they were suppose to be doing, I do believe there was a better way the manager could've done it. I believe that a manager should have some sort of trust in their employee to know that they will #1 do what they are suppose to do and #2 believe that their employee is trained well enough to handle any situation that is thrown their way. I mean if the manager spends most of their time hoovering over their employees shoulders, for one it doesn't show much confidence in their employee and secondly when will the manager have time to complete the tasks that is given to them to do each day. As someone once told me, "work smarter, not harder!" I believe if you show your employee that you are confident in their ability to do their job, the better results you will find within that employee. Just my opinion.
ReplyDeleteI think this particular manager did this for a particular reason. Maybe there were complaints about this employee and the manager decided to keep a closer eye on the employee to see what was being done incorrectly to fix this issue. I understand why the manager would want to ensure that good quality work was being done by employees but I also think there could have been different ways for this manager to approach and handle this situation. I could understand the employee's frustration because it appears that the manager is doubting his/her capability to complete tasks and especially in front of the costumers. In this case, the manager could have caused the employee to make mistakes and customer dissatisfaction. I also think this manager has too much extra time on his/her hands if it is possible to watch and question each move one particular employee does.
ReplyDeleteI believe the manager was displaying his/her "power". Micro managing never an affective way to manage in my opinion. It makes employees nerves and makes them feel inadequate, not mentioning upset and frustrated. I feel the manager should have watched, without speaking, to ensure quality. If the employee made a mistake, the manager could have later showed the employee the correct way of completing the task. I see this in food service jobs everyday and I've been micromanaged before. I find that telling an employee what they did correctly, and showing them how to correct the mistakes they made to be more effective them standing over them shouting orders. It's not what to say to someone, it's how you relay it to them. The employee may not have felt disgruntled if the manager had assisted with the process rather then sit back and give orders. I honestly think the manager was being overly obsessive.
ReplyDeleteIn my opinion, this Manager should have evaluated from a distance, once the employee was finished with the customer at that time would have been the appropriate time to make correction and offer suggestions. Micro managing has never ever been affective I can say in my field of work. Most of my job consist of being in the field so micro managing will only frustate the manager mostly. When someone is hired, to me you have proven that you can perform the job duties needed. As always, every job consist of some on the job training, especially HR, Policy and Procedures.
ReplyDeleteIt actually depends on the situation. Maybe the person had just been hired and was in training, so the manager wanted to make sure that the employee was getting everything correct. He might also want to go step by step with this person so that he would not have to re-train him or micro-manage him later on. Now if this employee had been there for a while and knew his job then the manager was probably micro-managing him, which can be very frustrating and can result in the employee not wanting to work for the manager or do his best because why would he? The manager would end up changing it or doing it for him. When a manager does this they are abusing their power. Like I stated before it all depends on the situation.
ReplyDeleteI Think that it is important for mangers to do quality of work checks. But this manager went too far. They should stand back and observe the worker, make notes and before the end of the employee tour of duty, speak to the employee, off of the floor and let them know both what they did right and wrong. When telling what they did wrong, suggest ways that it can be done better if it is not already outlined. But, concentrate more on the positive, while accentuating the negative.
ReplyDeleteI think the manager was being too obsessive. If the employee has the proper training, you should let him/her do their job. The manager could have watched from a distance to see if the employee was doing the job correctly. Then If the employee makes a mistake, help rectify the problem and move on. The manager could be using his/her time more wisely and getting more done instead of trying to police their employees.
ReplyDeleteOne of the most important things that I have learned on ANY job I held in the past is-making mistakes is not ALWAYS a bad thing. Some of my best learning experiences has been learning from some "crash and burns" on the job, even at the customers dissatisfation. I just hoped for the best outcome and that the customer would understand mistakes happen and apologize. As for that manager in this particular issue, he should of understood that hovering over someone will not promis the best results either. Most people like independence on the job. No one really likes a constant monitor all the time. The best managers help employees learn to work independently by giving them meaningful responsibilities and trust. "Who wants to be in a company where you are not allowed to think?" We are all adults who were hired for good reasons over others. Managers-trust your staff, guide with direction, but please don't micro-manage or dictate. Trust them to learn as they go as well.
ReplyDeleteI think the manager did not mean to get the employee frustrated, but it still happened. Entrusting the employees is really important because it will get the employee to feel responsible for the company, and entrusted to do the job. The way the employee feels is going to show in their work. Of course every company wants the work to be well done and the customers to be well taken care of, but we must not forget that the attitude of a happy/sad employee is going straight to the service that they provide to the customer.
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